History always seems to repeat itself.

History of social engineering

Ransomware has been around since the late 1980s. Social engineering has technically been around since the advent of human communication. In the context of technology security it’s been around since phreaking techniques were used in the 1960s and 1970s as a way to take advantage of phone systems. Today it’s phishing, vishing, smishing, and much more. It’s been around but not the main technique used to get into an organization, well until now.

It seems as vulnerability management and incident response improves attackers are switching to social engineering via phone. I recently heard from a friend about another friend who got all their work logins compromised via an attacker calling into the help desk and resetting his password and MFA. This comes on the heels of the MGM and Okta breaches.

MGM

Like the movie Ocean’s 11 attackers used social engineering techniques to obtain access into MGM system by impersonating an employee and calling into the help desk to have their credentials reset. This resulted in ransomware being deployed in their environment and costing the casino hundreds of millions of dollars.

Okta

The compromise of access tokens via the Okta’s customer support unit is probably even scarier because Okta holds the keys to a lot of other organizations. This breach gives attackers information to pivot into other organizations.

What’s next for social engineering

When attacks like the two examples above are successful and result in lots of money and infamy others start copying the techniques used. I would expect us to continue to see attacks like these going forward which means more focus will be needed on security awareness. Groups like Scattered Spider are already starting to pop up and their focus is on social engineering their way into organizations. Then with that access ransomware gangs begin deploying ransomware. This highlights a need for good detection procedures and technologies. We’ll probably also see more difficult controls put in place to protect accounts. This will degrade our account access user experience as a side effect.

Resources for Social Engineering

Social-Engineer: This is a company started by Chris Hadnagy focused on social engineering. They provide resources and also assessments for an organization that focus on social engineering. He’s written several books as well on the topic that I highly recommend.

One of those books:

"Social Engineering: The Art of Human Hacking" by Christopher Hadnagy: This book delves into the psychology and techniques of social engineering.

Krebs on Security is a great blog to follow in general. He covers a variety of topics mostly around breaches.

This blog post first appear on Exploring Information Security